Refund and Returns Policy
At eCom Thrive, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return according to the conditions outlined below.
Return Eligibility
To qualify for a return:
- Items must be unused and in their original condition
- Products must include original packaging
- Return requests must be submitted within 14 days of receiving your order
- Proof of purchase must be provided
Non-Returnable Items
The following items cannot be returned:
- Used products
- Damaged items caused after delivery
- Clearance or final sale products
- Items missing original packaging
How to Request a Return
To request a return, please contact our support team with:
- Order number
- Product details
- Reason for return
- Images of the product (if required)
Email:
Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a tracked delivery service for returned items.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting images.
We will review your request and provide an appropriate solution.